Frequently Asked Questions
- How far in advance should I book? When should I book?
We advise 2-4 months prior to your party date.
However, don’t hesitate to contact us if your date is outside of this timeframe. We will work our magic with our team of performers to make your special event magical.
If you have a special event and would like to include it in our seasonal newsletter, be sure to let us know!
- What are your Covid-19 protocols?
While participating in events with Adventures Untold Entertainment, all participants are encouraged to practice safe hygiene.
AUE and its team members cannot guarantee that participants will not become infected with COVID-19.
- Is my deposit refundable?
Deposits for booking our services are non-refundable, but we are happy to work with your schedule for a date transfer. Deposits are a $50 flat rate and pay for reserving your date, time, and performers. This fee is credited toward your total balance. The due date for your remaining balance will be discussed during booking.
- Tell me about your party packages
Click here to view our package options.
- What payment methods do you accept?
All deposits are paid and processed through our online invoicing system. We accept most major credit cards. If you prefer to pay cash for the remaining balance, please be sure to communicate this during booking and have it ready in an envelope at the beginning of your service.
- Is there a guest limit for my booking?
In our experience, it is ideal to have 10 children or less) attending for a 1 character booking.
To get the most out of your booking, if you will have more than 10 child guests, please consider adding an additional character to your reservation.This will keep the ratio between kids and performers manageable during our planned activities.
- How long does my birthday booking last?
We have party packages for 60 and 90 minutes that start with a Grand Entrance. Our performers are equipped with a full program of engaging games and themed activities with plenty of photo opportunities for everyone to enjoy!
- How far do you travel?
We are located in Owensboro, KY and service the tri-state (KY, IN, and IL area, even TN). We would love to join you for a celebration!
- Are your services only for children?
We offer fun party entertainment solutions to compliment any event and cater our services to match all ages.
Each character birthday program includes games that will keep you and your guests entertained and ready for more! We even have entertainment solutions available to kick-start your new business, club or play center. We have been hired often to entertain for grand openings, product promotions, boost business sales, and strengthen community relationships through entertainment.
Ask about our partnerships and corporate rates. Our partners receive top-quality services at an affordable rate all year long.